Customer Service Policy

Welcome to ghirardelliussale. We are dedicated to providing every customer with premium chocolate products and a pleasant, transparent shopping experience. The following customer service policies apply to all orders and purchases on our official website.
We provide permanent storewide discount benefits for all customers. All commodities on ghirardelliussale are sold at 70% of the original price, with no category restrictions, no flash sale limits and no member-only thresholds.
We offer free worldwide shipping for all valid orders. There is no minimum order quantity requirement, no hidden handling fees and no additional delivery charges for any region around the globe.
All orders will be processed and arranged for shipment within 24 working hours after successful payment confirmation. We will strictly inspect product packaging to ensure that every chocolate product is intact and well-protected during long-distance transportation.
We support professional customer consultation services covering product ingredient inquiries, flavor introduction, order status tracking, shipping cycle consultation and gift matching guidance.
Our customer support team is always ready to solve your shopping problems. Please feel free to contact our official email: [email protected] for any questions or concerns.
We adhere to a customer-oriented service concept. We maintain polite, efficient and professional reply standards for every customer message and promise to respond to all valid emails within 48 working hours.
We guarantee that all products sold on ghirardelliussale are made with classic 1852 inherited craftsmanship, with reliable quality and authentic flavors. We strictly control every production and packaging link to ensure product quality consistency.
We protect every customer’s personal information and payment data strictly. All private information submitted during shopping will only be used for order processing and after-sales service, and will never be disclosed or shared with any third party.
We accept reasonable after-sales feedback from customers. For product damage, shipping errors and other valid after-sales problems caused by our side, we will provide proper solutions including replacement and compensation services according to the actual situation.
We reserve the right to adjust preferential activities and service rules appropriately while ensuring the legitimate rights and interests of existing orders, and all updated policies will be subject to the content published on the official website.

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