Refund Policy

This Refund Policy governs all return, exchange, and refund services for orders placed on ghirardelliussale. By placing an order on our website, you agree to the terms listed below.
All products sold on ghirardelliussale are gourmet chocolate goods with discounted prices and free worldwide shipping. We strictly follow international e-commerce service standards to protect every customer’s legitimate rights and interests.
Due to the perishable and edible nature of chocolate products, we do not support unconditional returns or refunds for personal reasons including but not limited to dislike of flavor, incorrect purchase, or changed mind after order delivery.
We provide valid refund solutions for quality-related issues. If you receive damaged, deteriorated, expired, or incorrectly delivered products caused by our production error or shipping negligence, you are eligible for a full or partial refund.
Customers who apply for quality-related refunds need to provide valid proof within 7 calendar days after receiving the package, including clear product photos, unboxing videos, and order number information.
All refund applications will be reviewed by our professional after-sales team within 48 working hours. We will confirm the problem and deliver a processing result to customers via email.
Qualified refunds will be completed and returned to your original payment account within 5-15 working days after the review is approved. The specific arrival time depends on your bank and payment platform rules.
Since our store provides free worldwide shipping for all orders, no additional shipping fee refund or compensation will be involved in any refund scenario.
We do not support refund applications caused by uncontrollable external factors, including long-distance transportation delay, customs inspection delay, package detention due to local policy reasons, and force majeure events.
We reserve the right to refuse invalid and malicious refund applications, including repeated unreasonable applications, fake problem feedback, and applications that cannot provide valid proof.
For pre-shipping orders that have been successfully paid, customers can apply for order cancellation and full refund within 24 hours of payment. Orders that have been arranged for shipment cannot be cancelled.
If you have any questions about refund rules, application processes or order after-sales problems, please contact our official customer service email: [email protected].
We reserve the right to update and adjust this Refund Policy without prior notice. The latest policy content published on the official website shall prevail.

Â